ATR - Upgrades Business Leader (ref. ATR – 17/131-P) (m/f)

Publish Date
20 Feb 2018
Blagnac FRA
Reference Code
10385878 CC EN EXT 2
Interest Group
Administrative staff
Functional Area
Customer Account and Service Management
Contract Type
Permanent contract
Working Time
Full time
Work Experience
Confirmed (3+ to 5 years of experience)

ATR - Upgrades Business Leader (ref. ATR – 17/131-P) (m/f)

ATR Toulouse

Founded in 1981, ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totaled over 28 million flights. ATR is a joint partnership between two major European aeronautical players: Airbus Group and Leonardo (Finmeccanica). The ATR headquarters are located in Toulouse. ATR is ISO 14001 certified, the international benchmark for respecting the environment.

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Within the Programs, Products & Services Directorate and in the Upgrades PSU department:

  • Coordinate and monitor non TC holder modification (STC or minor Mod.) development by external DOA partners.
  • Be in charge of end to end project management for ATR SB projects and non TC holder changes projects with external DOA holder (planning, performance and follow-up)
  • Monitor the implementation of complex retrofit and supply of kits and equipment (multiple SBs, multiple aircraft …) and set up of consistent action plans after customer feedback.
  • Be in charge of the ATR SB sales administration including: Service Bulletin offer production, order follow up, kit production launching and monitoring up to the delivery considering a delivery on time.
  • Drive retrofits commercial campaigns (train sales team, launch and follow up)
  • Identify Benchmark per campaign (price, potential) with marketing
  • Contribute to commercial development with Sales CSD and foreign Centers.

Tasks & accountabilities

Main Activities:
Non TC holder solution development from partner DOA monitoring
Customer relation between recommended DOA and ATR customer monitoring
STC and SB catalogue item creation
Analyze Customer requests and produce SB offers including commercial Terms & Conditions
After offer acceptance, SB and Kits production launching and monitoring
Inform internal customers in real time (SB sale, working parties …) and final external customers of the ongoing SB and kits progress. Monitor the customers claims received for kits (lack of compliance, missing parts …)
Contribute to build expected parts lists for improving supply lead time and better dimensioning stock of kits.
Contribute to the suppliers’ performance assessment considering the customers feedback and coordinate corrective actions with Quality Department.

Required skills

We are looking for candidates with the following skills and experience:

Skill competences:
Project management experience with suppliers and/or customers
Basic knowledge of aircraft configuration management
Notion of logistics and aerospace parts provisioning
General knowledge of aircraft systems. Know how to read drawings, service bulletin and IPC
Knowledge in maintenance, technical support and civil aircraft retrofit would be appreciated
Notion in A/C certification and design would be appreciated

Language skills:
English: advanced

IT skills:
Basic to good knowledge of SAP system transactions
Basic to good use of ATR aircraft configuration management system would be appreciated

Interpersonal skills:
Good relationship, ability to communicate with customers and suppliers.
Get organized and rigorous; enable to manage several projects in parallel.
Ability to coordinate actions from several contributors (spares engineering, retrofit engineering, procurement, sourcing, quality…) to match the customer demand.
Ability to schedule priorities with tight timeframe and constraints

Experience (number of years, field): 5 years with technical support and/or retrofit and/or logistic; project management
Education (level and field): 3-year degree


Airbus (Corporate Functions), Airbus (Commercial Aircraft), Airbus Defence and Space
approx. 20,000
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Contact Data

If you are interested in this position, please submit your application online.
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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