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ATR - AOG Desk Officer (ref. ATR – 17/113-P) (m/f)

Publish Date
12 Oct 2017
Airbus (Commercial Aircraft)
Blagnac FRA
Reference Code
10381372 CC EN EXT 1
Interest Group
Technical staff
Functional Area
Customer Flight-mission & Operation Support
Contract Type
Permanent contract
Working Time
Full time
Work Experience
Mid-career (5+ to 10 years of experience)

ATR - AOG Desk Officer (ref. ATR – 17/113-P) (m/f)

ATR Toulouse

Founded in 1981, ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totalled over 28 million flights. ATR is a joint partnership between two major European aeronautical players: Airbus Group and Leonardo. The ATR headquarters are located in Toulouse. ATR is ISO 14001 certified, the international benchmark for respecting the environment.

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

You will join the AOG Desk of the Customer Care and Technical Support department. As the jobholder, you will ensure the procurement and the distribution of material urgently ordered (AOG) by customers. You will work directly with customers attached to ATR Toulouse and as a backup for ATR centres in Singapore and Miami outside of their working hours.
You will coordinate logistic processes, the work of various ATR warehouses (US, France, Singapore, New Zealand, etc.), ensure the first level of technical analysis of requests in order to propose to customers alternative solutions with regards to procurement difficulties. To do this, you will rely on the ATR internal network within the same Customer Care and Technical Support department (Front Line Customer/C4, Technical Support, Spares Engineering, etc.), as well as related departments (Customer Order Desk/Front Office, Sourcing/Procurement, Quality, FAL, etc.). You will also work with these focal points in order to support/propose winning solutions to customer requests that are directly carried out by the latter. For this reason, you will pro-actively interface with all the contributors of ATR customer support. Finally, you will ensure order follow-up, as well as a good level of communication with operators and suppliers.
The activity is organised in a manner so that a presence is ensure 24/7 and 365 days a year. The jobholder will be integrated after a training period of several months within a planning that is organised in rotations that are already planned.

Tasks & accountabilities

o Identifying quotation requests, customer purchase orders, standard exchanges, loans, determining their degree of urgency, ensuring the financial status of the company and identifying its freight forwarder.
o Responding to the requests of customers by transferring official responses regarding deadlines, cost and alternative parts, etc.
o Processing customer orders using SAP, coordinating the entire logistics chain, from creation to delivery, relying on all departments that contribute or that can contribute to the definition of the best solutions for the customers.
o Ensuring the creation and follow-up of the procurement orders, if the ordered part is not in stock.
o Negotiating delivery deadlines with customers and suppliers.
o Monitoring the prices of partners and suppliers in relation to a referential.
o Monitoring the logistics processes of stores and freight forwarders in order to ensure respect for deadlines.
o Communicating on logistics status to customers and the ATR Support Centres.

Required skills

As the successful candidate, you will be able to demonstrate some of the following skills and experience:

Initial training (level and field): Logistics (2 to 4-year degree)
Experience (number of years, field): At least 5 years of experience in aeronautical spare parts management, sales and ideally backed by experience in purchasing/suppliers.

Skill competences:

  • Experience in the administration of sales, logistics (stock and transport)
  • Knowledge of aircraft would be a plus, reading aircraft documents (in particular IPC)

Language skills: English (mandatory, good level), Italian would be a plus
IT skills: SAP, Outlook

Interpersonal skills: Strong team spirit, good communication skills, good relations with suppliers and customers, resilient to stress, ability to adapt to different situations and to the proposed work schedules. Precise and meticulous to analyse situations, apply processes and the ATR Spares guidelines

Specific constraints related to this position (specific schedules, travels, laptop, etc.)
Shift work (3 x 8 hours per weeks, 2 x 12 hours on the weekend). You will integrated the team schedule (WE, night shifts, holidays)


Airbus (Corporate Functions), Airbus (Commercial Aircraft), Airbus Defence and Space
approx. 20,000
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Contact Data

If you are interested in this position, please apply online.
By submitting your CV or application you are consenting to ATR and Airbus Group using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by ATR and Airbus Group.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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